Solving the Profit Puzzle, LLC Global Privacy Policy

Updated 8/5/2024

This “Privacy Policy” describes the privacy practices of Solving the Profit Puzzle, LLC and our subsidiaries and affiliates (collectively, “Solving the Profit Puzzle,” “we,” “us,” or “our”) in connection with the https://solvingtheprofitpuzzle.com website, and any other website that we own or control and which posts or links to this Privacy Policy (collectively, the “Service”), in connection with our marketing activities, and as otherwise described in this Privacy Policy. In addition, this Privacy Policy explains your rights and choices concerning the Personal Information we collect.

We collect personal information as described below. Note, however, that our business customers may transmit personal information to us as part of the services we provide through our voice and messaging platforms and other Services. This Privacy Policy does not apply to such personal data that we process on behalf of our business customers. Our agreements with those business customers restrict our use of this personal information. If you have concerns regarding personal data that we process on behalf of a business, please review their privacy policy and direct your concerns to that business, or review their privacy policy.

Table of Contents

• Personal Information We Collect
• How We Use Your Personal Information
• How We Share Your Personal Information
• Your Choices
• Other Sites and Services
• Security Practices
• International Data Transfers
• Children
• Changes to this Privacy Policy
• How to Contact Us

Information you provide to us. Personal information you provide to us through the Service or otherwise includes:

• Business and personal contact information, such as your first and last name, email and mailing addresses, phone number, professional title, and company name.
• Profile information, such as your username and password, is what you may use to establish an online account with us.
• Registration information, such as information that may be related to a service or an event you register for.
• Feedback or correspondence, such as information you provide when you contact us with questions or feedback, or otherwise correspond with us online.
• Precise geolocation information, such as when you authorize us to access your location.
• Transaction information includes information about payments to and from you and other details of products or services you have purchased from us.
• Usage information includes any content you upload to the Service or otherwise submit to us, including information you provide when you use any interactive features of the Service.
• Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.
• Other information we may collect is not specifically listed here but will be used per this Privacy Policy or otherwise disclosed at the time of collection.

Information we obtain from social media platforms. We may maintain pages for our Company on social media platforms, such as LinkedIn, Twitter, Google, YouTube, Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the provider’s privacy policy will apply to your interactions and their personal information collection, use, and processing. You or the platforms may provide us with information through the platform, and we will treat such information under this Privacy Policy.

Information we obtain from other third parties. We may receive personal information about you from third-party sources, such as marketing partners, publicly available sources, and data providers. Our agreements with those business partners restrict our use of any information obtained from our business customers. 

A list of our sub-processors and the nature of processing can be requested by contacting info@solvingtheprofitpuzzle.com.

Marketing and advertising. We do not sell your personal information or your users' personal information.  We, our service providers and our third-party advertising partners, may collect and use your personal information for marketing and advertising purposes:

• Direct marketing. We may send you Solving the Profit Puzzle-related direct marketing communications as permitted by law, including by email and mail. You may opt out of our marketing communications as described in the Opt-out of marketing communications section below.
• Interest-based advertising. We may engage third-party advertising companies and social media companies to display ads on our Service and other online services. These companies may use cookies and similar technologies to collect information about your interaction (including the data described in the “Cookies and Other Information Collected by Automated Means” section below) over time across the Service, our communications, and other online services, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the Advertising choices section below.

Cookies and Other Information Collected by Automated Means

We, our service providers, and our business partners may automatically log information about you, your computer, and activity occurring on or through the Service. The information that may be collected automatically includes your computer type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple ID for Advertising), browser type, screen resolution, IP address, the website you visited before browsing to our website, general location information such as city, state or geographic area; and information about your use of and actions on the Service, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access. Our service providers and business partners may collect this type of information over time and across third-party websites.

This information is collected using cookies, browser web storage (also known as locally stored objects, or “LSOs”), web beacons, and similar technologies on our web pages, and our emails may also contain web beacons.

Referrals

Users of the Service may have the opportunity to refer friends or other contacts to us. If you are an existing user, you may only submit a referral if you have permission to provide the referral’s contact information so that we may contact them.

We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

To operate the Service. We use your personal information to:

• provide, operate, and improve the Service;
• provide information about our products and services;
• establish and maintain your user profile on the Service;
• communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;
• communicate with you about events or contests in which you participate;
• understand your needs and interests, and personalize your experience with the Service and our communications;
• provide support and maintenance for the Service, and
• respond to your requests, questions, and feedback.

For research and development. We analyze the use of the Service to analyze and improve the Service and to develop new products and services, including by studying user demographics and use of the Service.

To comply with the law. We use your personal information as necessary or appropriate to comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities.

For compliance, fraud prevention, and safety. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to (a) protect our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Service; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

With your consent. In some cases, we may specifically ask for your consent to collect, use, or share your personal information, such as when required by law.

To create anonymous, aggregated, or de-identified data. We may create anonymous, aggregated, or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated, or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated, or de-identified data and share it with third parties for our lawful business purposes to analyze and improve the Service and promote our business.

We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:

Affiliates. We may share your personal information with our corporate parent, subsidiaries, and affiliates for purposes consistent with this Privacy Policy.

Service providers. We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate the Service (such as customer support, hosting, analytics, call or message routing, email delivery, marketing, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy and are prohibited from using or disclosing your information for any other purpose.

Partners. We may share your personal information with partners or enable partners to collect information directly via our Service.

Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary, during the professional services they render.

We may share your personal information for the compliance, fraud prevention, and safety purposes described above.

Business transfers. We may sell, transfer, or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or the event of bankruptcy or dissolution.

This section describes the rights and choices available to all users. 

Access or Update Your Information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account.

Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email or by contacting us at info@solvingtheprofitpuzzle.com. You may continue to receive service-related and other non-marketing emails.

Cookies. Most browser settings let you delete and reject cookies placed by websites. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, you may be unable to use all of the Service's functionality, which may not work correctly. For more information about cookies, including seeing what cookies have been set on your browser and how to manage and delete them, visit https://www.allaboutcookies.org. We use Google Analytics to help us understand user activity on the Service. You can learn more about Google Analytics cookies at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage and about how Google protects your data at https://policies.google.com/privacy. You can prevent the use of Google Analytics relating to your use of the Service by downloading and installing a browser plugin available at https://tools.google.com/dlpage/gaoptout.

Advertising choices. You can limit the use of your information for interest-based advertising by:

• Browser settings. Blocking third-party cookies in your browser settings.
• Privacy browsers/plug-ins. By using privacy browsers or ad-blocking browser plug-ins that let you block tracking technologies.
• Platform settings. Google offers opt-out features that let you opt-out of use of your information for interest-based advertising:
  • Google: https://adssettings.google.com
• Ad industry tools. Opting out of interest-based ads from companies participating in the following industry opt-out programs:
  • Network Advertising Initiative: https://optout.networkadvertising.org
  • Digital Advertising Alliance: https://optout.aboutads.info
  • The AppChoices mobile app, available at https://www.youradchoices.com/appchoices, allows you to opt out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance.

You must apply these opt-out settings to each device you wish to opt-out.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We do not respond to “Do Not Track” or similar signals. To learn more about “Do Not Track,” please visit https://www.allaboutdnt.com.

Choosing not to share your personal information. Where we are required by law to collect your personal information or where we need your personal information to provide the Service to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our services. We will tell you what information you must provide to receive the Service by designating it as required at the time of collection or through other appropriate means.

Message and Data Rates may apply. To stop messaging, send STOP, and to get more help, send HELP.

The Service may contain links to other websites and online services operated by third parties. These links are not an endorsement of or representation that we are affiliated with or any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third-party websites or online services and are not responsible for their actions. Other websites and services follow different rules regarding collecting, using, and sharing your personal information. We encourage you to read the privacy policies of the other websites and online services you use.

We value the security of your personal information. We employ a number of organizational, technical, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information. Email, in particular, is an insecure way to transmit personal information. Please take special care regarding the information you send to us via email.

The Service is not directed to, and we do not knowingly collect personal information from, anyone under the age of 13. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us. We will delete such information from our files as soon as reasonably practicable. We encourage parents with concerns to contact us.

We reserve the right to modify this Privacy Policy at any time. If we make material changes to it, we will notify you by updating the date and posting it on the Service. We may, and if required by law, also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through the Service.

Any modifications to this Privacy Policy will be effective upon posting the new terms and implementing the latest changes to the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after posting any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

If you want to exercise your rights under this Policy, please submit your request to info@solvingtheprofitpuzzle.com.

Please direct any questions or comments about this Policy or privacy practices to info@solvingtheprofitpuzzle.com. You may also write to us via postal mail at:

Solving the Profit Puzzle, LLC

12555 Cross Country Ln.

Reston, VA 20191